FAQ

After placing the order, you will receive a conformation email with all the required tracking details. Should you not receive the email please contact us on sales@journeyofficial.com

We accept all major credit and debit cards including Master card, Visa and PayPal.
* Please note that payment modes are subject to change and will be updated on the site from time to time

We ship to Europe, Australia and America. We will soon be starting operations in Asia.

If you like a product that is out of stock on our website, please email us at sales@journeyofficial.com with the product details and we will be more than happy to help you out.

If you are not totally satisfied with your purchase, the product can be returned within 30 days after receipt.

Please note that return freight is to be borne by the customer and refund will not include freight cost.

Allow us up to 3 weeks to get your issue resolved (return/exchanges/store credit).

To change the product with a different item, we ask you to return your product and place a new order on journeyofficial.com with the item(s) you wish to change to. To initiate return please email us at sales@journeyofficial.com within 30 days after receipt of your order. Once the goods are returned to us, we will give you a full refund for the goods.

Please note, associated shipping costs or fees are non-refundable.

The hydrophobic Leather has a smooth finish that requires negligible cleaning. If the case gets dirty, just wipe it with a soft fabric. The leather is naturally water-repellent and has no surface coatings that can wear off, yet we do not suggest using any chemical cleaners or solutions as they may change the leather’s appearance, texture and water repelling quality.

Yes, this product has an inbuilt MagSafe compatible magnetic ring which works seamlessly with MagSafe charger and accessories.

Heinen produces leather from slaughterhouses, they utilize surplus material in other products and have a sophisticated water recycling unit ensuring full control over their emissions. The leather is manufactured under the TerraCare® standard which means you can be sure that the leather is manufactured in the most environmentally friendly way in terms of animal welfare and working conditions.

JOURNEY products are truly global: Designed in Australia with leather sourced from Germany, Australia & Italy, finally manufactured in China.

Follow the steps below to install the watch band:

• Place your watch face down on a soft lint free surface to avoid any scratches
• At the bottom of the watch, find band release buttons and hold down to remove your current band/strap
• Align the JOURNEY band with the connector of the watch and carefully slide the band in

Once you hear a click know that your band is properly attached and you’re good to go!

The band cannot be altered in size but is created as per Apple standards and the fits all the Apple watch series (1-6 & SE) with a dial size of 42-44mm.

Yes, the watch band is designed for active application and is completely water-resistant.

Yes, our AirPod cases are fully compatible with wireless (Qi) charging.

Yes, the AirPod cases are made with hydrophobic Heinen leather providing you full protection on the go.